Terms of Service

Last Updated: January 2026

Let’s keep this straightforward. These Terms of Service (“Terms”) govern the sale of goods by Imported Scents (“we”, “us”, or “our”) to you, the buyer (“you” or “your”). By placing an order with us, you agree to these Terms. If you don’t agree, don’t buy from us.

1. Business Customers Only

We are a commercial supplier. We deal strictly in Business-to-Business (B2B) transactions. By ordering from Imported Scents, you confirm that you are purchasing goods for the purpose of your business, trade, or profession. Consumer protection legislation (including the Consumer Rights Act 2015) does not apply to these contracts.

2. Orders and Contracts

  • All orders are subject to acceptance and availability.
  • A contract is only formed when we dispatch your goods or send you a formal order confirmation—not when you submit an order online.
  • We reserve the right to refuse any order at our sole discretion. No explanations required.

3. Pricing and Payment

  • All prices quoted are exclusive of Value Added Tax (VAT), which will be added at the current UK rate where applicable.
  • Unless you have an agreed credit account with us, payment must be made in full before dispatch.
  • For credit accounts, payment is strictly due within 30 days of the invoice date. Late payments will incur interest at 8% above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. We don’t chase payments lightly; we enforce them.

4. Delivery and Risk

  • Delivery times are estimates. We work fast, but we won’t be held liable for delays caused by third-party freight or circumstances out of our control.
  • Risk of damage to or loss of the goods passes to you the moment the goods are unloaded at your premises (or handed to your own courier).
  • You must inspect the goods immediately upon delivery. Any claims for shortages or damage must be made in writing within 48 hours of receipt. After that, the goods are deemed accepted.

5. Product Quality and Application

We supply high-end, uncompromising essential oils and raw materials. However:

  • It is entirely your responsibility to ensure that the materials are suitable for your intended use and formulations.
  • Once our oils have been processed, blended, or altered by you in any way, we accept no responsibility for the final product.
  • Slight variations in colour and scent can occur between batches due to the natural origin of our products. This is the reality of premium agricultural commodities, not a defect.

6. Limitation of Liability

Read this carefully:

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud.
  • Subject to the above, our total liability to you in respect of all other losses arising under or in connection with the contract shall in no circumstances exceed the price of the goods you ordered.
  • We shall not be liable for any loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss whatsoever.

7. Force Majeure

We will not be in breach of these Terms, nor liable for any delay or failure to perform, if such delay or failure results from events, circumstances, or causes beyond our reasonable control (including but not limited to global supply chain collapses, agricultural failures, strikes, or natural disasters).

8. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction. We operate out of London, and that’s where any disputes will be settled.

Contact Information

If you need to discuss these terms, contact us here:

Imported Scents
310 Kingsland Road
London, E8 4DB
United Kingdom

Phone: +44203 051 4644
Email: info@imported-scents.com
Web: imported-scents.com